Privacy policy

CrossChem Ltd (“the Company”) respects the privacy of each customer (“the Customer”) and commits to protect it in line with this privacy policy (“Privacy Policy”) established pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the protection of individuals the processing of data and the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). In this Privacy Policy, the Company Customer is informed about how the Customer’s personal data is processed.

1. General provisions

1.1. The Company commits to protecting and respecting the privacy of each Customer under this Privacy Policy.

1.2. The privacy policy shall include information on:

• the purpose of the use of personal data;
• transfer of personal data to third parties, cases and data transmitted;
• the period of storage of personal data;
• the rights of the person;
• cookies;
• the processing of personal data for children;
• changes to privacy policy;
• communication.

1.3. During the first visit to the Company’s Internet site, the Customer will be asked to confirm whether the Customer agrees with the use of cookies under the terms of this Privacy Policy.

2. Scope and basis for the processing of personal data

2.1. The Company shall use personal data provided by the Customer for the purposes specified in this Privacy Policy and in cases where legal requirements must be enforced or defended. For this reason, the Company will process personal data provided by the Customer on the basis of legitimate interests to protect and secure the rights of the Company, the Customer and others.

2.2. The personal data of the client may be processed by the Company if it is necessary to meet its obligations or to protect the vital interests of the Customer or other natural person.

3. Amount of personal data that may be transferred to third parties

3.1. The company wants to acquire and maintain the Customer’s trust, so the Customer’s personal data will only be disclosed in significant cases.

3.2. The customer’s personal data can be transferred to the data recipients of the following categories:

• The entity shall disclose the Customer’s personal data to any Company Group Company;
• An entity may transfer the Customer’s personal data to its insurers and professional advisers in relation to risk management, professional advice or for the purpose of raising,
  marketing and defending legal requirements;
• Financial operations related to the purchase of goods can be processed on the Internet site by the payment service providers of the Company. Disclose to payment service providers
  the Customer’s financial operations data to the extent necessary for the performance of payment operations, reimbursement of money and handling of complaints;
• For the purposes of providing specific services, Customer’s personal data may be transferred to other service providers, such as Internet site hosting services, couriers, servers
  and their technical maintenance service providers, e-mail service providers, news letter sending, survey and data protection official service providers.

3.3. An entity will only attract service providers that have introduced/undertake to introduce appropriate technical and organisational measures that will ensure an appropriate level of data-processing security corresponding to the risk of infringing rights and freedoms for individuals whose data will be processed in accordance with a data processing agreement, and such data processing will meet the requirements of the General Data Protection Regulation.

3.4. We can transfer customer personal data not only in the above cases, but also in the performance of our legal obligations, as well as in the event of a need to protect the interests of the Customer or others. For direct marketing purposes, we can transfer personal data with the Customer’s consent to the Company Partners, which provide the Company with marketing services.

3.5. The data recipients specified in this Chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. The Company will only transfer customer personal data to third parties who comply with the requirements of the General Data Protection Regulation.

4. Date of storage of personal data provided by the client

4.1. In all cases, personal data provided by the Customer shall be protected for no longer than is necessary to achieve specific objectives. You can find more information about the retention deadlines for personal data in the “How we use Customer Personal Data” section of this Privacy Policy.

5. Marketing Notifications

5.1. With the agreement of the Customer by email, SMS, or by calling the Customer’s phone number, we can provide the Customer with marketing notices so that the Customer is informed of the Company’s news.

5.2. By abandoning direct marketing notifications, the Company will restore Customer’s personal data processing settings so that direct marketing messages are no longer provided to the Customer.

5.3. By waiving direct marketing communications, the Company will continue to provide the Customer with information about the items and/or services ordered by the Customer (the latest order information).

6. Client rights

6.1. This Privacy Policy chapter deals with the Customer’s rights provided for in the Data Protection legislation. Some rights cover many aspects, so we only look at the main ones in this Privacy Policy. We recommend that the relevant legislation and guidelines of the supervisory authorities be consulted in order to know all the information on this right.

6.2. The client has the following rights related to personal data protection:

• to obtain information on the processing of personal data;
• to familiarise themselves with their personal data which the Company stores;
• require you to correct the Customer’s personal data that we keep (you can personally correct most of them by connecting to your account);
• ask the Company to delete the Customer’s people;
• limit the processing of personal data provided by the Customer;
• do not agree to process the Customer’s personal data;
• do not agree that the Customer’s personal data is processed for direct marketing purposes;
• the transmission of data;
• withdraw consent for the processing of the Customer’s personal data;
• to lodge a complaint with the supervisory authority.

6.3. If you want to exercise your rights, or if you have questions about the processing of personal data or the exercise of rights, please contact the Company.

6.4. The right to receive information on the processing of personal data. The Company shall provide information on the processing of the Customer’s personal data at the time the data is collected.

6.5. The right to familiarise itself with their personal data which the Company processed. The client has the right to obtain confirmation from the Company about whether we are processing personal data provided by the Customer. When processing Customer Personal Data, the Customer has the right to familiarise itself with the personal data to be processed and information about their processing, such as the purpose of processing personal data, categories of personal data, recipients of personal data, etc. The company will provide you with a copy of your personal data. An entity is entitled to receive its personal data in a systematic, normally usable and computer-readable format. However, these rights cannot be exercised by the Customer in cases where they may adversely affect others’ rights and freedoms.

6.6. The company has the right to refuse to provide the Customer’s data if the legislation indicates circumstances in which the personal data is not provided.

6.7. Right to request to correct the Customer’s personal data that the Company stores. The client has the right to specify any inaccurate Customer Personal Data and to supplement any incomplete Customer Personal Data, taking into account processing purposes.

6.8. The right to delete personal data provided by the Customer. These rights may be exercised if: (i) personal data are no longer necessary to achieve the objectives for which they were collected or otherwise processed; (ii) withdraw your consent and there is no other legitimate basis for the processing of data; (iii) do not agree that personal data would be processed in order to attain the legitimate interests of our or a third party; (iv) processed for direct marketing purposes, (v) personal data processed unlawfully; (vi) personal data must have been deleted in accordance with the requirements of the law applicable to us. We draw your attention to the fact that in some cases you will not be able to exercise this right due to the applicable exceptions. These exemptions include cases where personal data to be processed are necessary to: (i) exercise freedom of expression and information; (ii) exercise our legal obligations; or (iii) raise, comply or defend legal requirements.

6.9. The right to restrict the processing of Customer Data. These rights may be exercised in the following cases: (i) disputing the accuracy of personal data; (ii) the processing of personal data is illegal, but the Customer does not wish to be deleted; (iii) personal data is not further necessary for the purposes of processing the Company’s data, but the Customer requests them in connection with raising, enforcing or defending legal claims, or (iv) the Customer does not agree, that they are processed on the basis of a legitimate interest of the Company or a third party until the grounds for not accepting the Customer are verified. By restricting the processing of personal data, the Company may continue to store the Customer’s personal data but may not continue its processing, except (i) with the consent of the Customer; (ii) in connection with raising, enforcing and defending legal requirements; (iii) protecting the rights of other natural or legal persons or (iv) important public interests.

6.10. The right to disagree to process the Customer’s personal data. This right may be used by the Customer for any purpose for reasons related to the Customer’s specific situation, but only to the extent that the data is used in relation to the legitimate interests of the Company or a third party. If the Customer does not consent, the Company will not continue the processing of personal data, unless the Company can demonstrate that the data is processed for compelling legitimate reasons superior to the interests, rights and freedoms of the Customer, or to raise, enforce and protect requirements and/or legal requirements.

6.11. The right to disagree that Customer’s personal data would be processed for direct marketing purposes (including profiling for direct marketing purposes). If the Customer does not agree, the Company will no longer process the Customer’s personal data for this purpose.

6.12. Data Portability Rights – this right may be exercised by the Customer in cases where the Company processes Customer’s personal data with authorized means (computers, etc.) and the legal basis for the processing of personal data is:

Acceptance by the client that is estabslished in accordance with the contract.

6.13. Right to withdraw consent for the processing of the Customer’s personal data. In cases where the legal basis for the processing of the Customer’s personal data is consent, the Customer shall have the right to withdraw the consent at any time. The withdrawal of consent will not affect the legality of the processing of the data during the period prior to the withdrawal.

6.14. The right to lodge a complaint with the supervisory authority. If the Customer considers that the Company infringes personal data protection laws by processing Customer Personal Data, the Customer has the right to file a complaint with the State Data Protection Inspectorate located on Blauman Street 11/13-15, Riga, LV-10312, https://www.dvi.gov.lv/lv/. In all cases, contact the Company to find it together before making a complaint. a suitable solution.

7. Use cookies

7.1. The company’s website uses cookies. Cookies are small-scale data files that are recorded on the Customer’s computer, which helps your organization provide content more quickly and reliably. When the Customer visits or uses the Company’s Internet site, or uses Enterprise Services, applications, tools, or communication channels, the Company or our authorized service providers can use cookies that help the Company better, faster and more reliable to service the Company, and the Company does so for advertising purposes.

7.2. Cookies do not contain any information that could directly identify the identity of the user, but the personal information of the Customer, which the Company may process related to the use of the Customer’s computer or other equipment, including browsing websites and other information obtained and stored by cookies.

7.3. Three ways to manage client cookies:

• External sources;
• Browser settings;
• Our website cookies.

7.4. Third-party Internet sites

The company may cooperate with third parties (usually referred to as service providers) who, with the permission of the Company, have the possibility of placing third-party cookies on websites or the provision of Enterprise services on sites, applications and orders to place third-party cookies. These services help us to service the Customer more qualitatively, quickly and reliably.

Please note that third-party cookies are subject to a third-party privacy policy, so the Company does not assume any responsibility for the privacy rules of third-party cookies.

8. Child Personal Data Processing

The services provided on the company’s website are intended only for persons over 16 years of age.

9. Privacy Policy Changes

9.1. The Company may periodically change this Privacy Policy to reflect how we process Customer Personal Data.

9.2. By making significant changes, the Company will notify it on the Internet site or by using other means of communication to allow the Customer to review these changes before continuing to use our Internet site.

10. Communication with the Company

10.1. The Company shall invite the Customer to contact any confusion or at the time of the raising of questions, including:

• any questions or feedback related to this Privacy Policy;
• you want the Company to stop using the Customer’s personal data;
• you want to use the Customer Rights specified in the Privacy Policy or to file a complaint.